FAQ

Rain is unfortunately an inevitable part of our Swedish summer. If the weather is unsettled, there are a few different options for you:

• In the rear storage of each boat, there are disposable rain ponchos that you can use.
• Surprised by a shower when you’re already out and about? Drive under one of the 23 bridges in the canal and wait out the rain there. It can even be quite cozy to hang out there with good company while the rain pours outside.
• With our generous rain insurance included in all bookings, you can always rebook a tour if it rains when you go out or the rain is in the air/SMHI’s forecast promises rain. You will then receive a credit code that you can use to book a new tour in the future. Remember to contact us so we know that you want to use the rain insurance.

In our experience, as long as you are prepared for unstable weather and it is not both raining and cold, most people go out on their boat trip and have a pleasant experience anyway. There is no bad weather – only bad clothes

It always includes free cancellation and rebooking up to 24 hours before the booked tour is due to take place. In addition, you get a rain insurance – free rebooking if it rains when you go out.
You can cancel a tour yourself via our website up to 24 hours before the start time.

You can cancel your booking yourself using the link in your booking confirmation. Otherwise, rebooking is done by chatting, calling 040-6434881 or emailing info@bookaboat.se. The rent for a canceled tour will be refunded as soon as possible, but may take up to 5 working days to process.

No problem – just chat, email or call us and we’ll help you.

Our boats NEVER switch off automatically, only when you or we deactivate them.
You are expected to keep track of the time, how far from our dock you are and return the boat on time. Weather and wind can make you a few minutes late and that is no problem, no extra rent is charged for this. Our system automatically adds small gaps between each booking so there is some buffer.
As our boats are equipped with GPS, we can also see where you are at all times. If someone starts to be late without having contacted us, we check on the map that they are on their way back, otherwise we call back to check what happened. Always let us know if you want to extend an ongoing trip.

Our dock is located opposite Malmö Live, next to the pedestrian bridge from the old town to Clarion Hotel & Congress Malmö Live. The closest street address is Norra Vallgatan 93.

Yes, of course there is a map. You also get it when you book, and on a sign on the dock and in each boat. If you can’t resist, you can download it here.

The time starts counting from the moment you activate the boat. If there is a boat available before you, you can activate the boat up to 15 minutes before your booked time. When you are done and deactivate the boat, you will receive a summary showing how long you have been out. Please note that no extra rent is automatically deducted for late returns, but we will first check the reason for the delay with you. Please note that if you are late for your own reason, we cannot guarantee that you will be able to run the full length of your original booking (but we will of course do our best to help you).

Yes, it is possible if no one booked the boat after you. Contact us via chat on Messenger or call our service number 040-6434881 and we will help you. Please note that you always pay full price (690:-/790:-) for each extra hour when you extend an ongoing trip. So you benefit from booking a longer trip right from the start. Usually we can easily send you a payment link directly during the tour.

In case of very late returns (more than 15 minutes) without a valid reason, we reserve the right to charge extra for your booking. We will first consult with you, the customer, about the reason for the long delay, in case there is a reason beyond your control that caused the delay. If we decide to request an additional payment, you will be informed of this and the reason(s) why we feel entitled to do so.
If a late return clashes with a subsequent booking, we also reserve the right to claim the full cost of the subsequent booking from the delayed customer, if this person chooses to cancel their booking due to the delay.

As a renter, you accept these terms when you book a boat with us.

Absolutely, we like dogs and dogs like our boats! We just ask you to make sure that you leave the boat cleaned from dog hair (brooms are available on the dock), and that the dog does not sit on the cushions or blankets. Please note that we do not have any life jackets for dogs, you need to bring it yourself if you wish.

The boats are licensed and insured for up to 12 people (1250 kg) and are very spacious. If you are adults only, we recommend a maximum of 9-10 people. If you have a lot of picnics and drinks with you, our recommendation is to be even fewer. For safety reasons, no more than 12 people are allowed on board, in which case you will need to book another boat.
No exceptions are made to the rule of a maximum of 12 people (infants, children, adults) per boat.

On a fully charged boat, the batteries last for 14h. This is more than enough as we are only open 12 hours a day. The boats are also continuously charged when they are moored at the dock and plugged in. Each boat has a display that shows the current charge (voltage). Since the boats are connected to the internet, we can also see the charge remotely and are automatically alerted if it risks becoming very low.

The speed of the boats is limited to 4 knots, i.e. about 7.5 km/h. This is roughly equivalent to a brisk walking pace. The maximum speed in the canals of Malmö is 5 knots.

No, our boats are very easy to handle as they are designed to be as user-friendly as possible. Anyone can use them without any special knowledge. The speed control makes the boat go forward or backward. The large wooden rudder is used to turn right and left. When you dock at the pier, you use carabiners to secure the boat, no need for difficult knots.

Yes, there are. There are some public jetties that you can temporarily dock at, where you can use the boat’s carabiners to attach the boat to rings that are placed. There are also regular ropes if there are no rings. You can pause the boat via your phone (power off) but please note that the time of your reservation is still ticking. For safety reasons, we ask you to keep an eye on your boat at all times if you dock somewhere. Mooring places are marked on the map provided in each boat.

If the boat suddenly slows down a little, and the rudder starts to vibrate a little, something may be stuck in the propeller. This is rare but normal and can happen to any boat with a propeller. Just take it easy. Usually you can solve this by running the boat backwards at full speed for up to 10 seconds, this activates a cutting mechanism (propeller blade) that will tear apart plastic bags and the like that may be stuck. Try it a couple more times if it doesn’t work on the first try. If you are near a dock, you can dock there and see if you can see with the naked eye if something is stuck in the propeller. If this still does not solve the problem, you can call us at 0406434881 and we will help you. There are stowed gear in all boats and on our jetty for trickier cases.

Yes, our most common model is called Classic and is a proven canal boat developed and manufactured in Holland. In our fleet we currently have 9 such boats.
We also have a Lounge boat which is more spacious with a long table. The table can be removed completely or the front part folded down to form a lounge area at the front of the boat. We have a lounge boat

We also have two water bikes. These are like spinning bikes but on the water with a propeller and two floating pontoons.

All our boats take a maximum of 12 people, the water bikes 1 person per bike.

For corporate bookings, bookings of at least 8 participants apply there:

• We set up and manage the booking for you
• Payment is made against invoice in arrears
• You can add different options
• For larger group bookings, we meet you on the bridge and help you get away quickly and smoothly, and are on site when you return
• Price from 199:-/person for 1,5h ex VAT

Our largest booking so far has been 120 people. If you are adults only, we recommend that you are no more than 9-10 people per boat for maximum comfort. Keep in mind that it is possible to stop at different places along the canal and drop off / pick up people for mingle or competitions. There can be more than 120 participants at the same time if more activities are included in the event.

24h: for small groups under 20 people and without the option of Guide, Captain or Troubadour
48h: large groups 20 people or more, and with the option of Guide, Captain or Troubadour

Please note that different conditions may apply to special bookings. The specific conditions are set out in the booking confirmation you receive from us.

Yes, we offer gift cards customized to give as a gift to employees, partners or customers. We guarantee they will be appreciated! Smaller numbers of gift cards can be purchased directly via our website. For larger quantities, please contact us.

We’re glad you asked, you can download one here.